We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@velvoryx.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@velvoryx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@velvoryx.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@velvoryx.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@velvoryx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@velvoryx.com.

Return & Refund Policy

Last updated: August 12, 2026

At Velvoryx, we want you to be satisfied with your purchase. If you have an issue with your order, please contact our support team as soon as possible.

Return Period

You may request a return within 30 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, the product should generally be:

• Unused or in its original condition
• In its original packaging where applicable
• Accompanied by proof of purchase or order information

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. Any applicable exclusions will be identified on the product page or communicated by our support team.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging where appropriate

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Return Shipping

If a return is approved, we will provide instructions regarding where and how to return the product.

Unless the return is due to an incorrect, defective, or damaged item, return shipping costs may be the customer's responsibility.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once an approved return is received and reviewed, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Non-Returnable Items

Some products may be non-returnable, including products that have been used, damaged after delivery, customized products, or items excluded for hygiene or safety reasons.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing or fulfillment quickly, we cannot guarantee that cancellation requests can be completed before shipment.

Contact Us

For return or refund questions, contact:

Email: velvoryx26@gmail.com