Contact Us

We’re here to help! If you have any questions about our products, your order, shipping, returns, or anything else, our customer support team will be happy to assist you.

Get in Touch

Email: velvoryx26@gmail.com

For order-related questions, please include your order number so we can assist you faster.

Customer Support

Support Hours: Monday – Friday
Response Time: We typically respond within 24–48 business hours.

Please note that response times may be slightly longer during weekends, holidays, or periods of high demand.

Order Support

For questions about an existing order, please provide:

• Your full name

• Order number

• Email address used when placing the order

• A brief description of your question or issue

• Photos or videos if your product arrived damaged or defective

Frequently Asked Questions

Before contacting us, you may also want to check our:

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Terms of Service

We appreciate your trust in Velvoryx and look forward to helping you.

Thank you for shopping with Velvoryx!