Shipping Policy

Thank you for shopping with Velvoryx. This Shipping Policy explains how orders are processed and shipped.

Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on product availability, fulfillment location, order volume, weekends, and holidays.

Estimated processing time: 

4-5 business days

Shipping Times

Estimated delivery times depend on the destination, product, fulfillment location, shipping method, carrier, customs processing, and other factors.

For orders shipped within the United States, the estimated delivery time is:

6-7 business days

Delivery estimates are not guaranteed delivery dates.

Tracking

When tracking information is available, we will provide it to you by email or through your order information.

Tracking information may take some time to become active after the package has been shipped.

Shipping Delays

Delivery may occasionally take longer than estimated because of circumstances outside our control, including:

• Severe weather

• Carrier delays

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• High shipping volumes

• Transportation disruptions

We appreciate your patience if an unexpected delay occurs.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect address, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged, contact us with your order number and relevant tracking information.

For damaged deliveries, photos of the package and product may be requested to help us investigate the issue.

International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

Contact Us

If you have questions about shipping, please contact:

Email: velvoryx26@gmail.com

Please include your order number whenever possible.