Return & Refund Policy

At Velvoryx, we want you to be satisfied with your purchase. If you have an issue with your order, please contact our support team as soon as possible.

Return Period

You may request a return within 30 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, the product should generally be:

• Unused or in its original condition

• In its original packaging where applicable

• Accompanied by proof of purchase or order information

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. Any applicable exclusions will be identified on the product page or communicated by our support team.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging where appropriate

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Return Shipping

If a return is approved, we will provide instructions regarding where and how to return the product.

Unless the return is due to an incorrect, defective, or damaged item, return shipping costs may be the customer's responsibility.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once an approved return is received and reviewed, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Non-Returnable Items

Some products may be non-returnable, including products that have been used, damaged after delivery, customized products, or items excluded for hygiene or safety reasons.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing or fulfillment quickly, we cannot guarantee that cancellation requests can be completed before shipment.

Contact Us

For return or refund questions, contact:

Email: velvoryx26gmail.com

Please include your order number in your message.